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Privacy Policy


Entity: SE National Transport Pty Ltd (“SE National”, “we”, “us”, “our”)

SE National Transport is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information across our public website and our staff mobile application.

1. Scope

This Privacy Policy applies to:

  • Visitors and users of the SE National Transport website.

  • Employees, contractors, and authorised staff using the SE National Transport staff mobile app.

2. Information We Collect

Website Users

  • Personal Information: Name, email, phone number, and any details submitted through contact forms or quote requests.

  • Technical Data: IP address, browser type, device information, and cookies to improve site functionality.

  • Usage Data: Pages visited, time spent, and interactions on our site.

Staff Mobile App Users

  • Employee Identification: Name, employee number, login credentials.

  • Location Data: Real-time GPS tracking for operational and safety purposes.

  • Device Data: Mobile device ID, operating system, and app usage for performance monitoring.

3. How We Use Information

We use collected information to:

  • Provide and improve our transport services.

  • Communicate with customers, suppliers, and partners.

  • Manage and allocate jobs, trips, and wages for staff.

  • Ensure safety and compliance with transport regulations.

  • Monitor fleet performance and operational efficiency.

  • Meet legal, tax, and reporting obligations.

4. Sharing and Disclosure

We do not sell personal data. We may share data with:

  • Service Providers: IT, payment, HR, telematics, and maintenance partners.

  • Regulators and Authorities: Where required by law or to ensure compliance.

  • Internal Group Entities: Related companies, trusts, and investment entities for operational and accounting purposes.

  • Emergency Services: If needed to protect health, safety, or property.

5. Data Security

We apply administrative, technical, and physical safeguards to protect your data. Measures include:

  • Encrypted communications (SSL/TLS for the website, secure APIs for the app).

  • Role-based access controls in the staff app.

  • Regular audits and monitoring.

  • Secure cloud hosting with restricted access.

6. Data Retention

  • Customer data is retained only as long as required for service provision, legal, or contractual obligations.

  • Staff data is retained during employment and for statutory record-keeping periods thereafter.

  • Location data is stored only for operational and compliance needs, then securely deleted.

7. Your Rights

You may:

  • Request access to personal data we hold about you.

  • Request correction of inaccurate information.

  • Withdraw consent (where applicable).

  • Request deletion of certain data (subject to legal/contractual obligations).

Requests can be made in writing to the contact details below.

8. Cookies and Tracking (Website Only)

Our website may use cookies and similar technologies to:

  • Improve user experience.

  • Analyse traffic and website performance.

  • Support targeted advertising (where applicable).
    You can disable cookies via your browser, but some features may not function properly.

9. Staff Mobile App Specifics

  • Mandatory Use: Certain data collection (e.g., GPS tracking, trip logs) is required for operational, safety, and compliance purposes.

  • Employee Responsibility: Users must not share login details and must use the app in accordance with company policies.

  • Monitoring: The app may log activity for security and audit purposes.

10. International Transfers

If data is transferred outside Australia, we ensure it is protected by safeguards consistent with Australian Privacy Principles (APPs) and, where applicable, GDPR.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and staff will be notified via internal communication.

12. Contact Us

For questions, complaints, or privacy requests:

SE National Transport Pty Ltd
Privacy Officer
50 Lemnos North Rd, Lemnos 3630 Vic, Australia
Compliance@senational.com.au
03 5829 9399

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